10 Top Chatbot Providers to Keep an Eye on in 2023

10 Top Chatbot Providers to Keep an Eye on in 2023

The Gist

  • Why we did it. Sifting through hundreds of chatbot providers can be overwhelming, but by compiling a Top 10 list based on high reviews from multiple sites, we’ve made it easier to identify the best chatbot platforms for both enterprise and small business clients.
  • Finding the right provider. Building a functional conversational AI chatbot requires foundational language training, business knowledge and the ability to understand user input, making it difficult to find the right provider.
  • How we did it. To create our Top 10 list, we used multiple review sites and cross-referenced with chatbot provider lists from various sources, ultimately selecting companies with at least 4.0 stars and 100 reviews or more.

If you’re finding it difficult to choose a chatbot platform, you’re not alone. We understand that sifting through hundreds of options to determine the top choices can be overwhelming. In the process of compiling our Top 10 list, we recognized the challenge and put in the effort to identify the best chatbot providers for you.

Why off-the-Shelf Chatbot Platforms May Not Fit Your Needs

The problem starts with trying to categorize chatbot providers into neat hierarchies based on quantifiable criteria such as an industry they serve or a type of interaction they support. This is because chatbots all use similar tech and serve a similar function: to help a human do something without having to either a) do it themselves (e.g., finding the answer to a question or turning on the lights using Amazon’s Alexa) or b) talk to another human.

Also, all chatbots require some customization to work, said Tanvir Khan, chief digital officer at NTT DATA. “It is not realistic for most enterprises to simply purchase an ‘off-the-shelf’ chatbot and implement it as-is,” he said. “There does need to be a certain amount of customization to make it fit a certain organization’s specific needs.”

Navigating Chatbot Customization and Functionality

Even if the chatbot is doing nothing but supplying simple responses to simple queries such as “What time do you open?” the chatbot will still require your organization to provide those answers. While pre-trained, industry-specific chatbots do exist, many chatbot providers have offerings covering multiple industries and levels of functionality. Choosing the “best” provider for your needs gets complicated fast.

If an organization’s needs are straightforward, off-the-shelf chatbot platforms work fine as a starting point, Khan said. But building a high-functioning conversational AI chatbot requires a lot of foundational language training, domain ontology, business knowledge, artificial intelligence and ability to understand users’ inputs using natural language processing and understanding, he said. 

And there are the providers themselves. Some companies are just developers that build chatbots using a chatbot platform provider’s technologies. Many providers offer a chatbot as part of a much larger set of integrated marketing and lead-generation services. 

Related Article: Do Chatbots Get Us Any Closer to Human-Level Artificial Intelligence?

Making the Chatbot Cut: How We Made Our List

To create this list, we looked for companies that showed up on at least one review site and favored those that appeared on multiple sites. The review sites we used were Capterra, G2 Crowd and TrustRadius. We searched each site using multiple terms including “chatbot,” “chatbot provider,” “chatbot developer” and “chatbot platform.”

To narrow the results, only companies with 4.0 stars and above at least 100 reviews were selected. To further stratify this list we cross-referenced it with chatbot platform lists from AIM, Helpjuice, Chatbots.org and 99signals. Firms that appeared on one or more of these lists got preference over firms that did not. That got us to the Top 10 list you see below, which was ordered based on the total number of reviews from all three review sites combined. 

Related Article: 6 Ways ChatGPT May Change Digital Customer Experience

Top 10 Highest-Rated Chatbot Platforms in 2023

  1. Intercom: Award-Winner in Live Chat 
  2. Birdeye: Best Chatbot Platform for Small Businesses
  3. Appy Pie: Best ChatGPT-Powered AI Chatbot
  4. Tidio: Best Chatbot Platform With a Free Tier
  5. Drift: Award-Winner in Analytics and AI Products
  6. Freshchat: Award-Winner in Live Chat, Customer Success
  7. IBM Watson Assistant: Named 1 of 10 Best Softwares in 2022
  8. Landbot: Best Chatbot Platform for Enterprise Brands
  9. Mobile Monkey: Best AI Chatbot Platform for Mobile
  10. TARS: Best Low-Code AI Chatbot Provider 
Screenshot of AI chatbot provider product, Intercom, which allows the creation of AI-powered chatbots.

Intercom provides customer service teams from more than 25,000 global organizations, including Atlassian, Amazon and Lyft Business, with the ability to create personalized customer experiences using a low-code chatbot development platform.

Marquee customers: Amazon, Meta, Atlassian, Microsoft, Amplitude

Pricing: Based on seats and number of unique people reach per month

Awards: 2023 TrustRadius Best of — Live Chat category 

Reviews (from Capterra):


  • “Generally Intercom is a very good professional product. They have good support, good training materials and they are always releasing new features.”
  • “The product once you get past the setting up and figure out everything on your own, is great and meets our needs. It’s easy to chat with leads and customers and easy to install on any website.”
  • “I liked how easy Intercom was to install, without needing Engineering help beyond the time it took to insert the widget. I can update the user experience to A/B test all through the application.”


  • “There is no API call to “archive the segment” despite that it was proposed a few years ago. Intercom offers one of the worst client libraries on the whole Github and they reject PR’s.”
  • “Also, a lot of Ad block tools catch Intercom as an ad and blocks it — thus creating inconvenience for end users having to choose between.”
  • “Customer service is terrible and they just don’t give two hoots about their customers. Constantly introducing new features but not actually fixing the main feature that someone would need.”

Birdeye is a customer experience platform provider that deploys a suite of tools designed to help small businesses collect, manage and analyze customer feedback, as well as to generate insights that can be used to improve customer service, increase sales and improve efficiency. 

Birdeye offers automated surveys, reviews and reputation management, helping businesses to build a positive image on social media and review sites. Additionally, Birdeye provides customer engagement and marketing automation tools including chatbots, to help businesses nurture relationships with their customers and drive more sales.

Marquee customers: Bekins Moving, RingCentral, Aspen Dental

Pricing: $299 per month and up

Awards: 2022 Capterra Shortlist — Multiple categories, 2022 TrustRadius Best of — Multiple categories

Reviews (from Capterra):


  • “Experience has been great and support is super helpful. We will continue for a long time with BirdEye.”
  • “I love the convenience of having your big players all in one spot. Ease of reading and responding to reviews.”
  • “It has helped us tremendously in gaining feedback from our customers as to how satisfied they are with our services and to enlighten us as to ways we may improve our services moving forward.”


  • “Sometimes old correspondence will pop up in our ‘Open’ inbox and I’m not sure why that is. It could be user error, but IDK.”
  • “The customer support is one of the worst that we have ever dealt with.”

Appy Pie is low-code/no-code application, workflow automation and chatbot development platform provider powered by ChatGPT-3. Appy Pie’s chatbot builder is a no-code chatbot building platform that enables organizations to create chatbots similar to ChatGPT. The platform comes with pre-built templates that make it really easy for you to make your own AI chatbot in just a few minutes. 

Appy Pie also provides third-party integrations with services such as Zoho CRM, Zendesk, Slack and Facebook Messenger. The chatbot builder also comes with an analytics dashboard for bot performance. The company also offers a range of services such as app marketing and support.

Marquee clients: None listed

Pricing: $9 per bot, per month and up

Awards: 2022 Capterra Shortlist – Multiple categories 

Reviews (from Capterra):


  • “I like everything … and the staff was wonderful at helping me with all my questions and overall.”
  • “It is not that expensive, the design is beautiful and easy to edit, it has many very good plugins, and the customer service is excellent.”
  • “When you have a team of people dedicated to help you move forward then the outcome is bound to be good.”


  • “However, the [SENSITIVE CONTENT HIDDEN] then came in and cleaned a lot up. The 10-30 Resubmissions did piss me off … Also, no phone support once you purchase.”
  • “Every time it seeks for feedback, it’s irritating.”
A tweet showing off the Tidio interface, a conversational AI chatbot platform.

Tidio is an AI-powered customer service platform that offers a range of features, including automated customer engagement, live customer support, analytics, smart customer segmentation, advanced analytics and chatbot technology for a customer service bot or other custom bots. 

Marquee clients: None listed 

Pricing: $33 per user, per month

Awards: 2023 Capterra Short List — Multiple Categories, 2023 G2 Crowd — Best Est. ROI Mid-Market

Reviews (from Capterra):


  • “It has been a great experience to interact with my clients.”
  • “The free level is excellent and a smart way to get folks in the door and provides good basic services including, most importantly to me, chat bot.”
  • “The support is excellent, the service is excellent and I loved it.”


  • “Will tell after few time more but I have a problem to contact direct with people due to timing.”
  • “The pricing for extra users is really the bad aspect of this tool.”

Drift is a chatbot company that provides conversational marketing and sales technology. It uses automated messages, automated emails and live chat to help more than 50,000 businesses engage with their customers. It also provides analytics data insights to help organizations understand how customers are interacting with their product or service.

Marquee clients: State Street Global Advisors, SAP Concur, ProofPoint, Okta

Pricing: $2,500 annually and up

Awards: 2023 G2 Crowd — Top 50 Analytics & AI Products

Reviews (from Capterra):


  • “Great communication interaction with prospects.”
  • “Drift also makes the chats very personalized and fun to interact with. That feeling gives our prospects a sense of comfort when they visit our site.”
  • “Honestly, it’s the best software out there for that purpose. It’s east to implement and start using, the results are coming fast and everything is measurable….”


  • “Drift has a couple key problems — one being the overly simplistic and confusing backend UI.”
  • “So after losing a month+ in the process, Drift accepted to cancel the subscription BUT still charged us and refused to refund the initial month.”

Freshchat offers AI-powered customer messaging chatbots across various channels like WhatsApp, Apple Business Chat, Facebook Messenger, website, mobile app and others. Organizations use Freshchat to create automated workflows and use AI-driven insights to optimize customer experience. Freshchat also integrates with other customer service tools, such as Salesforce and Zendesk to provide a unified customer experience.

Marquee clients: Klarna, Blue Nile, Harvey Norman, Dunzo

Pricing: $15 per agent, per month and up, Free plan available

Awards: 2022 TrustRadius Best of — Multiple categories

Reviews (from Capterra):

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