The Federal Trade Commission is coming after Amazon. Again. And this time it brought 17 friends.This week, the FTC and 17 state attorneys general filed a ...

The GistChange leadership. The book demystifies how change leadership can be effectively used for genuine business transformation.Trust matters. Frei and ...

Explore how the Clubhouse social media rebranding introduces "Chats," a feature reshaping user interaction and forcing marketers to reevaluate ...

The GistTech advancements. Amazon is upgrading Alexa with generative AI for more human-like and intuitive interactions.Data concerns. The new features raise ...

Offering positive contact center experiences is a major factor in the ultimate success of a company. Contact centers are currently part of a $500 billion ...

The GistNeed for consistency. Customers expect brands to maintain consistent product messages across various channels. PIM's role. Product Information ...

If you’re part of the team responsible for your company’s digital experience strategy but are not a technical person, you may find your eyes glassing over ...

The GistRapid adoption. Generative AI is transforming marketing, prompting a need for up-to-date certifications.Skill upscaling. Certification programs ...

The GistIndustry impact. Conversational AI tools are revolutionizing customer experiences across various industries including ecommerce, healthcare and ...

The GistDirect insights. AI in customer experience revolutionizes direct feedback collection. Utilizing NLP and sentiment analysis, it comprehends customer ...