A longer version of this article previously appeared on contentful.com. The digital world moves fast. To stay competitive, companies need a proactive ...

The GistResolve issues fast. Identifying and addressing misrouted calls enhances customer satisfaction.Boost rep morale. Proper call routing significantly ...

The Gist Strategic enhancement of data capabilities. Salesforce's potential acquisition of Informatica is aimed at significantly bolstering its data ...

The GistBalance CX and compliance. Striking a balance between customer experience and regulatory compliance is crucial for smooth customer onboarding and ...

The GistBuild cross-functional ties. Fostering relationships with go-to-market peers and maintaining open communication are pivotal for aligning marketing ...

The GistAgile teams excel. Embrace agility over size in your marketing team to foster innovation and overcome the limitations of corporate ...

The GistLeadership shifts. Sitecore appoints Dave O'Flanagan as interim CEO, reflecting fluid leadership in the competitive DXP sector.Embracing SaaS. The ...

There's a risk that marketing teams might become overly dependent on automated insights, sidelining the human element that often catches what AI ...

The Gist AI transparency. YouTube is introducing a content label tool that appears on videos when creators indicate that an AI-enhanced video is being ...

The GistPersonalization pivot. Marketers must adapt to a privacy-first landscape, balancing personalized experiences with increased data privacy ...