The GistCX trends emerging. Digital touchpoints transform customer journeys, enhancing engagement and interactions.Customer experience trends. Rising ...

The GistLeadership reversal at OpenAI. Sam Altman, initially fired by the OpenAI board and then hired by Microsoft, has returned to his position as CEO of ...

The GistHoliday shopping trend. Online and in-app platforms dominate the holiday shopping season, with $12.8 million spent per minute on Cyber Monday ...

The GistEffective personalization. Personalization strategies, like Amazon's, leverage customer data and predictive analytics to deliver tailored ...

The GistAdaptable roadmap essential. Building, borrowing, or buying capabilities key for dynamic digital commerce strategy.Investment priority shifts. CMOs ...

The GistLeadership shakeup. Sam Altman's return as CEO brings significant board changes and strategic shifts in OpenAI.Microsoft's strategic relief. ...

The GistStrategic alignment is crucial. Effective CX and EX integration requires a top-down strategic approach, ensuring alignment with organizational ...

The GistBuying process insights. In B2B, familiarity and trust are key drivers, overshadowing detailed feature comparison.B2B selling shift. Longer sales ...

The GistIndustry transformation. The Amazon effect has revolutionized retail and ecommerce, elevating customer expectations for speed, convenience and ...

The GistGoogle Analytics updates features. Redesigned admin page enhances workflow efficiency.Scheduled report updates. New email scheduler for regular ...