Viva Sales Update: AI-Enhanced Productivity & CRM


The Gist

  • Viva Sales updates its AI. Microsoft is updating its Viva Sales app, increasing its AI capabilities.
  • New features that save time. New AI features include the ability to summarize email threads, Spanish language support and more.
  • Features available now. The Viva Sales updates are available now at the current price.

Microsoft Dynamics 365 announced today that it will be updating Viva Sales to include generative AI, aiming to enhance productivity and customer connections. Viva Sales, which was introduced last June, continues to grow in its capabilities.

Lori Lamkin, corporate vice president of Dynamics 365 Customer Experience Applications, spoke with CMSWire about the new update.

“Since we introduced Viva Sales last June, we continue to innovate and add new capabilities to address new customer scenarios and needs. In February 2023, we introduced new Copilot capabilities for email content generation and in March 2023, added meeting summary capabilities powered by Copilot. The enhancements this week continue to build on this momentum to help improve seller productivity,” Lamkin said in a statement.

Viva Sales Internal Sync
Microsoft Dynamics 365

Overview of Microsoft Dynamics 365 and Viva Sales

Microsoft Dynamics 365 is an enterprise resource planning (ERP) software system that offers multiple products to help with customer insights, sales and more.

It “offers a portfolio of intelligent business applications that delivers superior operational efficiency and breakthrough customer experiences enabling businesses to become more agile and reduce complexity without increasing costs,” Lamkin said in a statement.

Viva Sales is a customer relationship management (CRM) companion application that works with both Dynamics and Salesforce CRM. The application already includes AI capabilities and these will be expanded in the new update. The new capabilities are detailed below. 


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