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Editor’s Note: This article was updated on October 23, 2023 to include the latest information.
As we plan our 2023 travel and training calendars, customer experience (CX) and digital experience professionals in the CMSWire community are clearly excited to return to in-person conferences, and to resume both the face-to-face learning and the socializing.
It’s been too long!
The pandemic brought a new emphasis on delivering exceptional digital experiences and raised the standard of customer service as well. Smart practitioners have been investing in their skills and pushing to learn from other successful customer experience teams.
Let’s take a look at some of the most impactful customer experience conferences to attend in 2023.
2023 Customer Experience Conferences
CX Transformation Assembly
- Dates: March 7-9, 2023
- Location: Charlotte, North Carolina
- Price: Invite Only
CX Transformation Assembly is an executive-level customer experience conference designed to provide a unique opportunity for the chief customer experience officer and other executives to network in person and catch up on the current trends and challenges that are faced by brands in a post-pandemic world. The conference website emphasizes that CX professionals who go to industry events are not often provided with high-level research, insights, and access to innovative technology solution providers, but the CX Transformation conference aims to change that.
The CX Transformation Assemblies provide access to CX experts who will discuss some of the most innovative topics in the industry, including augmented and virtual reality (AR and VR), experience design, labor and workforce expansion post-COVID, and taking a mobile-first approach to CX. In addition, the event will offer a wide range of discussions and opportunities to engage with other CX leaders.
The conference is structured to provide attendees with ample networking opportunities with their peers and CX experts through think tanks, roundtable discussions, and one-on-one meetings. Attendees will also have access to keynote speakers and interactive workshops. The conference is designed to help attendees build long-lasting relationships with their peers and gain insights that they can apply to their own CX initiatives.
The Customer Experience Transformation Assembly is an invitation-only event, and interested individuals must apply to attend. The application process is selective and aimed at attracting a diverse group of executives, thought leaders, and technology innovators from various industries.
- Networking opportunities with CX professionals
- High-level research and insights into CX trends and challenges
- Access to innovative technology solution providers
- Discussions of innovative CX topics, such as AR and VR, experience design and taking a mobile-first approach to CX
- Panels and presentations led by CX experts
- Professional development opportunities from industry leaders
- Insights into the post-pandemic CX landscape
- Discussions of labor and workforce expansion post-COVID
Qualtrics X4 Summit For Customer Experience Leaders
- Dates: March 7-9, 2023
- Location: Salt Lake City, Utah
- Price: $1,799
The Qualtrics X4 Summit is a customer experience conference and voice of the customer event that takes place over three days in Salt Lake City, March 7 through the 9th. The summit is designed to provide an opportunity for business leaders to learn and share insights about customer experience, employee experience, and market research from experts.
The Qualtrics X4 Summit offers keynote sessions from influential speakers who share insights into their own experiences with CX, employee experience, and market research, as well as ways to improve customer loyalty and drive business growth.
In addition to the keynote sessions, there are opportunities to attend breakout sessions and participate in hands-on labs across a variety of tracks, such as customer experience, employee experience, research and insights, and product innovation. Attendees can connect with other business leaders and industry experts, as well as explore new technologies and products.
Overall, the Qualtrics X4 Summit provides a unique opportunity for customer experience, employee experience, and market research professionals to learn from leading experts, gain new insights, and connect with like-minded professionals.
The sessions will explore:
- Using customer feedback to improve product development
- Building a world-class customer experience team
- Uniting customer and employee experience
- Maturing your CX program
- Scaling customer support with AI and machine learning
- Driving action with a journey-centric approach
- Personalization at scale
- The future of market research
- Understanding and shaping the customer journey
- CX trends and innovation
Adobe Summit 2023: Focus on Digital Experiences
- Dates: March 21-23, 2023
- Location: Las Vegas, Nevada
- Price: $2,095 (in-person)
Adobe Summit 2023 is a digital experience conference that aims to expand attendees’ skill sets, spark inspiration, and build connections through various keynotes, labs, and sessions. This event is an opportunity for attendees to learn about the latest industry trends, network with other customer experience and marketing professionals, and get a deeper understanding of Adobe’s vision for digital experiences.
Those who can’t make the trip to Las Vegas have the opportunity to attend the event virtually. The interactive virtual event, which runs March 21 and 22, will include live keynotes and innovation super sessions, along with access to more than 200 video sessions after the event.
Attendees will be able to explore personalized omnichannel engagement, analytics for customer journeys, customer data management and activation, commerce made personal, B2B marketing, trends, and inspiration, among others. They will also learn from industry brands and get a chance to network with peers and colleagues from various industries.
Customer experience conference goers will have the opportunity to attend sessions and labs, including discussions on topics such as redefining the digital experience, delivering personalized customer journeys, and analytics for customer insights.
- Analytics for Customer Journeys
- B2B Marketing
- Commerce Made Personal
- Customer Data Management and Activation
- Personalized Omnichannel Engagement
- Digital Asset Management
- Email and Campaign Management
- Experience Cloud
- Marketing Automation
- Mobile Experience
- Web Experience
- Data and Insights
- Design-Led Business
- Digital Advertising
- Leadership and Culture
- Marketing ROI
- Privacy and Trust
- Strategy and Planning
The CX Exchange: Customer-First Strategies
- Dates: March 28-29, 2023
- Location: Fort Lauderdale, Florida
- Price: Invite Only
The Customer Experience Exchange (CX Exchange) is an invitation-only event for senior Customer Experience (CX) decision-makers — such as a company’s chief customer experience officer or chief customer officer — that takes place in Fort Lauderdale, Florida. The event aims to provide CX and marketing professionals with a platform to network with peers, gain valuable insights from industry experts, and discuss strategies to deliver a unified customer-first approach. The conference agenda includes a range of interactive sessions, one-on-one meetings, and workshops, as well as case studies and keynote presentations from leading CX professionals.
The CX Exchange focuses on several key topics that are central to delivering excellent customer experiences, including the value of being a customer-centric brand, the incorporation of CX as a core organizational value, and the benefits of cross-industry collaboration. Attendees will also discuss the role of technology, data, and innovation in creating a seamless and effective CX strategy, as well as the importance of creating a positive and inclusive company culture that puts the customer at the center.
In addition, the CX Exchange provides an opportunity for attendees to build new relationships and expand their professional networks. The event includes a range of networking opportunities, including welcome receptions, roundtable discussions, and breakout sessions, as well as dedicated meeting rooms where attendees can connect with other CX professionals. Attendees can expect to leave the CX Exchange with new ideas and insights, as well as valuable new connections and relationships in the CX industry.
- Customer journey mapping and analysis
- Omnichannel experience management
- Creating personalized experiences for customers
- Measuring and tracking customer experience success
- Building and maintaining customer loyalty
- The role of artificial intelligence and automation in CX
- Implementing a customer-first strategy
- Transforming CX across industries
- Best practices for delivering exceptional customer service
- Addressing challenges and trends in the CX space
Reputation’s Transform 2023: Managing Customer Feedback & Loyalty
- Date: May 3-5, 2023
- Location: Austin, Texas
- Price: $420
Reputation.com’s Transform 23 is a conference that brings together marketing, customer experience, and reputation management professionals to share insights and best practices on how to manage customer feedback from acquisition to loyalty. The event is scheduled to take place from May 3-5, 2023, in Austin, Texas.
Transform 23 North America is a two-day conference that includes sessions covering topics such as customer feedback management, online reputation management, employee engagement, and customer experience. Attendees will have the opportunity to hear from industry experts, participate in interactive workshops, and network with peers from a variety of industries.
Attendees will have the opportunity to learn how to create a comprehensive strategy that manages customer feedback and experience through the entire customer journey. Additionally, conference goers will get to network with peers, engage in hands-on sessions, and hear from keynote speakers who will provide valuable insights on the latest trends in reputation management.
The conference is designed for professionals in customer experience, marketing, and reputation management, who want to learn how to leverage customer feedback to improve the customer experience and maintain a positive brand reputation.
- Managing customer feedback and data
- Reputation management and monitoring
- Using customer feedback to drive acquisition and loyalty
- Building a customer-centric culture
- Digital transformation and innovation in reputation management
- Measuring and reporting on reputation metrics
- Leveraging customer reviews and other feedback to improve operations and product development
- Case studies and success stories from industry leaders
- Industry trends and predictions in reputation management and customer feedback
- Best practices for responding to online reviews and feedback
CMSWire CONNECT Customer Experience Conference – 2023
Don’t miss the chance to hear from Scott Galloway, Kristine Dery, Tope Sadkiu, ICE-T and many more on May 10-12 in Austin, TX.
Explore the CMSWire CONNECT Customer Experience conference.
The CMSWire CONNECT conference runs from May 10-12 in Austin, Texas at the JW Marriott Austin, and is a stand out event for customer experience professionals. CONNECT started life in 2015 as the DX Summit and is produced by the same exceptional team that brings you CMSWire.com.
CONNECT feature leaders in customer experience strategy, voice of the customer, artificial intelligence in CX, digital experience optimization and much more.
CMSWire CONNECT is an annual conference dedicated to serving CMSWire’s community of senior enterprise customer experience (CX) professionals. It’s one of the best customer experience conferences for industry leaders, visionaries and subject matter experts who come together to advance the field.
The conference program is designed to offer attendees the unique ability to see inside the world’s most successful customer experience and customer service teams, with a focus on sharing practical insights and best practices straight from the trenches.
Speakers at include experts from a range of industries, including financial services, CPG, engineering, hospitality, automotive, SaaS software / tech and many more. The speaker roster primarily emphasize brand speakers who are leading customer and digital experience teams. Explore the speaker roster.
This year’s speakers include:
- Scott Galloway: Professor of Marketing at NYU’s Stern School of Business and a serial entrepreneur.
- Ice-T Author, MC, Actor, Entrepreneur
- Kristine Dery: Research Scientist, MIT CISR at the MIT Sloan School of Management
- Carmen Simon: Cognitive neuroscientist, Stanford University
- Tarunam Verma: Director Of Technology- Personalization at Lowes
The event focuses on:
- Customer Experience Strategy
- Customer Journey Optimization
- Voice of the Customer
- Artificial Intelligence in Customer Experience
- Customer Service Leadership
- Modern Contact Centers
- Composable Digital Experience Stacks
- Customer Data Management / Customer Data Platforms
The conference offers attendees several pass options, including standard and VIP passes. Standard passes include two days of conference programming, meals, access to the expo and theater and the main reception. VIP passes include all the benefits of the standard pass, as well as access to the VIP reception, master classes, VIP lounge and an additional day of conference programming. Prices for the conference vary depending on the pass selected and when it is purchased.
Explore CMSWire CONNECT ticket options and group rates.
MAICON 2023: Understanding the Potential of AI to Transform Marketing
- Dates: July 26-28, 2023
- Location: Cleveland, Ohio
- Price: Starting at $799
The Marketing Artificial Intelligence Conference, hosted by the Marketing AI Institute, is an annual event focused on exploring the latest trends, strategies, and technologies in the field of artificial intelligence (AI) for marketing. The event is designed for marketing professionals seeking to leverage AI to drive business growth, enhance customer experiences, and gain a competitive edge.
The event features keynote presentations, panel discussions, case studies, and interactive sessions with leading AI and marketing experts. Attendees can learn about a wide range of AI applications, including natural language processing, machine learning, chatbots, predictive analytics, and more. The conference also features an AI-powered networking app to help attendees connect with peers and experts.
The Marketing AI Conference 2023 will take place from July 26-28 in Cleveland, Ohio. The theme for this year’s event is “The Future of Marketing with AI,” highlighting the need for businesses to embrace AI to meet the evolving demands of customers and stay ahead of the competition.
Some of the topics covered at the Marketing AI Conference include:
- AI-powered customer experience
- Personalization and customer segmentation with AI
- Predictive analytics and modeling with AI
- Conversational AI, chatbots and voice assistants
- AI-powered content creation and optimization
- Marketing automation and AI-powered workflows
- AI and machine learning for marketing research and insights
- Ethical considerations in AI for marketing
HubSpot INBOUND 23 for Marketing, Sales, and Revenue Operations
Day 1 at #Inbound2022 and I have at least 15 pages of notes with no end in sight! 📝 @INBOUND pic.twitter.com/07B3MUxNDl
— Cleo Montgomery (@cleomontgomery) September 7, 2022
- Dates: Sept. 5-8. 2023
- Location: Boston, Massachusetts
- Price: Starting at $899 (general admission)
INBOUND is an annual conference focused on inbound marketing, sales, and customer service, hosted by HubSpot, a leading inbound marketing and sales software company. The event is designed for professionals seeking to stay up-to-date on the latest marketing and sales trends, and learn from industry experts and thought leaders. This 12th annual INBOUND conference will feature thought leaders from over 161 countries who will discuss the latest trends in marketing, sales, customer success, and revenue operations.
The conference features keynote presentations, breakout sessions, and hands-on workshops with topics ranging from content marketing and search engine optimization to social media and lead generation. Attendees can learn about the latest tools and strategies for improving marketing and sales performance, as well as connect with peers from a variety of industries.
The INBOUND 2023 conference will take place from September 5-8, 2023, at the Boston Convention and Exhibition Center in Boston, Massachusetts. The theme for this year’s event is “The Future of Inbound,” highlighting the need for businesses to embrace new technologies, tactics, and customer-centric practices to stay ahead of the curve.
Some of the topics covered at INBOUND include:
- Inbound marketing and sales strategies
- Content marketing and storytelling
- Social media and influencer marketing
- Search engine optimization and search engine marketing
- Customer experience and customer-centric practices
- Sales enablement and sales operations
- Artificial intelligence and automation in marketing and sales
- Branding and digital marketing best practices
- Email marketing and lead nurturing
Dreamforce 2023: Every Salesforce Product, Industry, and Discipline Covered
Congrats Team Dreamforce!
That’s a wrap! Wowwwww! pic.twitter.com/ZHESmKlpXq— Marc Benioff (@Benioff) September 23, 2022
- Dates: Sept. 12-14, 2023
- Location: Not yet announced (but likely San Francisco, Calif.)
- Price: Not yet announced
Dreamforce is an annual event hosted by Salesforce, a leading customer relationship management (CRM) software company. The event is designed for Salesforce users, partners, and industry professionals seeking to learn about the latest trends and best practices in CRM, marketing, sales, and service.
The event features keynote presentations, breakout sessions, workshops, and networking opportunities with Salesforce experts, thought leaders, and industry peers. Attendees can choose from a wide range of topics, including CRM strategy, customer engagement, marketing automation, and data analytics.
The 2023 Dreamforce event has not yet been officially announced, but pre-registration is now open for those interested in attending. The event is typically held in San Francisco, California, and is one of the largest technology conferences in the world, attracting tens of thousands of attendees from around the globe.
At Dreamforce, attendees can learn about the latest Salesforce products and features, as well as discover new strategies and solutions for enhancing customer engagement, streamlining business processes, and driving growth. The event also features a vast ecosystem of Salesforce partners and service providers, offering a wide range of solutions and services to help businesses maximize their use of Salesforce technology.
Some of the topics covered at previous Dreamforce events include:
- Salesforce product updates and new releases
- Customer engagement and marketing automation
- Sales enablement and pipeline management
- Data analytics and business intelligence
- Artificial intelligence and machine learning for CRM
- Customer service and support
- App development and customization
Content Marketing World 2023: Innovations and Opportunities in the Marketing Industry
- Dates: Sept. 26-29, 2023
- Location: Washington, D.C.
- Price: Starts at $1,099 (main conference)
Content Marketing World 2023 runs from Sept. 26-29 in an all-new location in Washington and promises to feature over 100 insightful sessions and keynotes presented by leading brand marketing experts. It includes opportunities to learn about innovations and opportunities in the marketing industry and network with content and brand marketing professionals.
Some of the largest tech brands will be in attendance, including Google, Salesforce, Accenture, IBM, LinkedIn, eBay and Walmart. Content Marketing World is expected to draw over 2000 attendees and feature over 150 speakers, with 120+ hours of keynotes, sessions, networking and entertainment.
Past event features have featured sessions on a variety of topics, including:
- Agency Strategies
- Email & Conversion
- Analytics & Data
- Brand Strategies
- Executive
- Content Creation & Development
- Content Experiences
- Content Innovation
- Purposeful Marketing
- Content Management & Optimization
- Sales Enablement
- Content Planning/Operations Search Engine Optimization/Search
- Content ROI
- Social Media/Influencer Marketing
- Content Strategy – General
- Teams & Culture
- Content Strategy – Intermediate
- Visual Storytelling
- Core Concepts
- Writing/Content Development
- Demand Generation
THRIVE Leadership Summit: Inside the Most Innovative Leadership Circles
- Dates: Dec. 4-5, 2023
- Location: Atlanta, Ga.
- Price: Starting at $2,295 (invite only)
THRIVE is an invite-only leadership summit presented by CMSWire and Reworked that runs from December 4-5 in Atlanta, Georgia. This exclusive two-day event features strategic leaders in customer experience and employee experience to talk evolving best practices, explore operating models and discuss the complex challenges facing business decision-makers each day.
The two-day agenda is filled with keynote speakers, panelists, breakout sessions and workshops featuring leading industry experts from Coca-Cola, FedEx, Microsoft, Chick-Fil-A, Capital One, PGA Tour, Verizon, Lululemon and more. Attendees can also earn HR recertification credits, with THRIVE acting as an approved provider of HR-related education events and training for HRCI, SHRM and IHRIM certifications.
The sessions will cover a variety of topic areas, including:
- Systems design
- Optimizing talent performance
- Future scenario planning
- CX and EX challenges & opportunities
- Artificial intelligence
- Customer & employee journeys
- Leveraging external ecosystems
- Frontline worker EX
- Integrating EX and CX
- Mobile-first consumer landscape
- The hybrid workplace
- Aligning talent & business strategy
- Digital experience best practices
- Engaging next-generation consumers
- The state of EX
- Designing actionable frameworks
- AI’s impact on CX
- The future of work
- Driving sales & customer loyalty
- Embracing diversity, equity and inclusion
- Harnessing emerging technology
Elevating CX and Marketing Initiatives through Industry Insights and Networking
The best customer experience conferences to attend will depend on the topics attendees want to learn about most. These events offer a range of expert knowledge on topics like customer success, becoming an effective chief marketing officer, the importance of customer satisfaction, AI’s role in CX and much more.
The list of CX events above will provide customer experience and marketing professionals with the most innovative and informative insights to elevate their CX and marketing initiatives and increase their knowledge while enabling them to network with other leaders across many industries.
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