Top Customer Experience Conferences of 2023 (North America)

Top Customer Experience Conferences of 2023 (North America)

Editor’s Note: This article was updated on October 23, 2023 to include the latest information. 

As we plan our 2023 travel and training calendars, customer experience (CX) and digital experience professionals in the CMSWire community are clearly excited to return to in-person conferences, and to resume both the face-to-face learning and the socializing.

It’s been too long!

The pandemic brought a new emphasis on delivering exceptional digital experiences and raised the standard of customer service as well.  Smart practitioners have been investing in their skills and pushing to learn from other successful customer experience teams.  

Let’s take a look at some of the most impactful customer experience conferences to attend in 2023.

2023 Customer Experience Conferences

CX Transformation Assembly

  • Dates: March 7-9, 2023
  • Location: Charlotte, North Carolina
  • Price: Invite Only

CX Transformation Assembly is an executive-level customer experience conference designed to provide a unique opportunity for the chief customer experience officer and other executives to network in person and catch up on the current trends and challenges that are faced by brands in a post-pandemic world. The conference website emphasizes that CX professionals who go to industry events are not often provided with high-level research, insights, and access to innovative technology solution providers, but the CX Transformation conference aims to change that.

The CX Transformation Assemblies provide access to CX experts who will discuss some of the most innovative topics in the industry, including augmented and virtual reality (AR and VR), experience design, labor and workforce expansion post-COVID, and taking a mobile-first approach to CX. In addition, the event will offer a wide range of discussions and opportunities to engage with other CX leaders.

The conference is structured to provide attendees with ample networking opportunities with their peers and CX experts through think tanks, roundtable discussions, and one-on-one meetings. Attendees will also have access to keynote speakers and interactive workshops. The conference is designed to help attendees build long-lasting relationships with their peers and gain insights that they can apply to their own CX initiatives.

The Customer Experience Transformation Assembly is an invitation-only event, and interested individuals must apply to attend. The application process is selective and aimed at attracting a diverse group of executives, thought leaders, and technology innovators from various industries.

  • Networking opportunities with CX professionals
  • High-level research and insights into CX trends and challenges
  • Access to innovative technology solution providers
  • Discussions of innovative CX topics, such as AR and VR, experience design and taking a mobile-first approach to CX
  • Panels and presentations led by CX experts
  • Professional development opportunities from industry leaders
  • Insights into the post-pandemic CX landscape
  • Discussions of labor and workforce expansion post-COVID

Qualtrics X4 Summit For Customer Experience Leaders

Ryan, VP of enterprise sales at Qualtrics XM, speaking at a Qualtrics event.
  • Dates: March 7-9, 2023
  • Location: Salt Lake City, Utah
  • Price: $1,799

The Qualtrics X4 Summit is a customer experience conference and voice of the customer event that takes place over three days in Salt Lake City, March 7 through the 9th. The summit is designed to provide an opportunity for business leaders to learn and share insights about customer experience, employee experience, and market research from experts.

The Qualtrics X4 Summit offers keynote sessions from influential speakers who share insights into their own experiences with CX, employee experience, and market research, as well as ways to improve customer loyalty and drive business growth.

In addition to the keynote sessions, there are opportunities to attend breakout sessions and participate in hands-on labs across a variety of tracks, such as customer experience, employee experience, research and insights, and product innovation. Attendees can connect with other business leaders and industry experts, as well as explore new technologies and products.

Overall, the Qualtrics X4 Summit provides a unique opportunity for customer experience, employee experience, and market research professionals to learn from leading experts, gain new insights, and connect with like-minded professionals.

The sessions will explore:

  • Using customer feedback to improve product development
  • Building a world-class customer experience team
  • Uniting customer and employee experience
  • Maturing your CX program
  • Scaling customer support with AI and machine learning
  • Driving action with a journey-centric approach
  • Personalization at scale
  • The future of market research
  • Understanding and shaping the customer journey
  • CX trends and innovation

Adobe Summit 2023: Focus on Digital Experiences

Adobe CEO, Shantanu Narayen, kicking off the 2019 Adobe Summit in Las Vegas.
  • Dates: March 21-23, 2023
  • Location: Las Vegas, Nevada
  • Price: $2,095 (in-person)

Adobe Summit 2023 is a digital experience conference that aims to expand attendees’ skill sets, spark inspiration, and build connections through various keynotes, labs, and sessions. This event is an opportunity for attendees to learn about the latest industry trends, network with other customer experience and marketing professionals, and get a deeper understanding of Adobe’s vision for digital experiences.

Those who can’t make the trip to Las Vegas have the opportunity to attend the event virtually. The interactive virtual event, which runs March 21 and 22, will include live keynotes and innovation super sessions, along with access to more than 200 video sessions after the event.

Attendees will be able to explore personalized omnichannel engagement, analytics for customer journeys, customer data management and activation, commerce made personal, B2B marketing, trends, and inspiration, among others. They will also learn from industry brands and get a chance to network with peers and colleagues from various industries.

Customer experience conference goers will have the opportunity to attend sessions and labs, including discussions on topics such as redefining the digital experience, delivering personalized customer journeys, and analytics for customer insights.

  • Analytics for Customer Journeys
  • B2B Marketing
  • Commerce Made Personal
  • Customer Data Management and Activation
  • Personalized Omnichannel Engagement
  • Digital Asset Management
  • Email and Campaign Management
  • Experience Cloud
  • Marketing Automation
  • Mobile Experience
  • Web Experience
  • Data and Insights
  • Design-Led Business
  • Digital Advertising
  • Leadership and Culture
  • Marketing ROI
  • Privacy and Trust
  • Strategy and Planning

The CX Exchange: Customer-First Strategies

  • Dates: March 28-29, 2023
  • Location: Fort Lauderdale, Florida
  • Price: Invite Only

The Customer Experience Exchange (CX Exchange) is an invitation-only event for senior Customer Experience (CX) decision-makers — such as a company’s chief customer experience officer or chief customer officer — that takes place in Fort Lauderdale, Florida. The event aims to provide CX and marketing professionals with a platform to network with peers, gain valuable insights from industry experts, and discuss strategies to deliver a unified customer-first approach. The conference agenda includes a range of interactive sessions, one-on-one meetings, and workshops, as well as case studies and keynote presentations from leading CX professionals.

The CX Exchange focuses on several key topics that are central to delivering excellent customer experiences, including the value of being a customer-centric brand, the incorporation of CX as a core organizational value, and the benefits of cross-industry collaboration. Attendees will also discuss the role of technology, data, and innovation in creating a seamless and effective CX strategy, as well as the importance of creating a positive and inclusive company culture that puts the customer at the center.

In addition, the CX Exchange provides an opportunity for attendees to build new relationships and expand their professional networks. The event includes a range of networking opportunities, including welcome receptions, roundtable discussions, and breakout sessions, as well as dedicated meeting rooms where attendees can connect with other CX professionals. Attendees can expect to leave the CX Exchange with new ideas and insights, as well as valuable new connections and relationships in the CX industry.

  • Customer journey mapping and analysis
  • Omnichannel experience management
  • Creating personalized experiences for customers
  • Measuring and tracking customer experience success
  • Building and maintaining customer loyalty
  • The role of artificial intelligence and automation in CX
  • Implementing a customer-first strategy
  • Transforming CX across industries
  • Best practices for delivering exceptional customer service
  • Addressing challenges and trends in the CX space

Reputation’s Transform 2023: Managing Customer Feedback & Loyalty

  • Date: May 3-5, 2023
  • Location: Austin, Texas
  • Price: $420’s Transform 23 is a conference that brings together marketing, customer experience, and reputation management professionals to share insights and best practices on how to manage customer feedback from acquisition to loyalty. The event is scheduled to take place from May 3-5, 2023, in Austin, Texas.

Transform 23 North America is a two-day conference that includes sessions covering topics such as customer feedback management, online reputation management, employee engagement, and customer experience. Attendees will have the opportunity to hear from industry experts, participate in interactive workshops, and network with peers from a variety of industries.

Attendees will have the opportunity to learn how to create a comprehensive strategy that manages customer feedback and experience through the entire customer journey. Additionally, conference goers will get to network with peers, engage in hands-on sessions, and hear from keynote speakers who will provide valuable insights on the latest trends in reputation management.

The conference is designed for professionals in customer experience, marketing, and reputation management, who want to learn how to leverage customer feedback to improve the customer experience and maintain a positive brand reputation.

  • Managing customer feedback and data
  • Reputation management and monitoring
  • Using customer feedback to drive acquisition and loyalty
  • Building a customer-centric culture
  • Digital transformation and innovation in reputation management
  • Measuring and reporting on reputation metrics
  • Leveraging customer reviews and other feedback to improve operations and product development
  • Case studies and success stories from industry leaders
  • Industry trends and predictions in reputation management and customer feedback
  • Best practices for responding to online reviews and feedback

CMSWire CONNECT Customer Experience Conference – 2023

CMSWire CONNECT Customer Experience Conference

Don’t miss the chance to hear from Scott Galloway, Kristine Dery, Tope Sadkiu, ICE-T and many more on May 10-12 in Austin, TX.

Explore the CMSWire CONNECT Customer Experience conference.

The CMSWire CONNECT conference runs from May 10-12 in Austin, Texas at the JW Marriott Austin, and is a stand out event for customer experience professionals. CONNECT started life in 2015 as the DX Summit and is produced by the same exceptional team that brings you

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