The GistCore update goals. March 2024 update aims to improve search results, reduce reliance on single signals, and cut low-quality content by 40%.Spam ...

The GistEmbrace agility. Adopting an agile approach to customer journeys increases flexibility and reduces risks.Prioritize personalization. Real-time ...

The GistImportance of measurement. Net Promoter Score (NPS) is a critical metric for gauging customer loyalty and satisfaction. NPS calculation. Companies ...

The GistCustomer loyalty matters. Customer retention is crucial for long-term business success, fostering loyalty and consistent revenue.Strategies for ...

The GistUser-friendly CRM. Salesforce leads in user-friendliness with its intuitive design and easy navigation, while Microsoft Dynamics offers familiarity ...

The GistPowerful welcome. A warm welcome sets the right tone for new community members.Community strength. A supportive community enhances both CX and EX ...

The GistEvent highlights. This year’s Mobile World Congress took place in Barcelona from Feb. 26-29. Humanizing AI. MWC officials highlighted that ...

The GistMarket struggles. Brands face challenges with high interest rates and market uncertainty, needing to adapt to consumer demands and lean ...

The GistEvolving roles. CIOs transition from operational managers to strategic partners, aligning technology with business goals.CEO expectations. ...

The GistAutomation enhances efficiency. RPA and IPA drive operational efficiencies in customer service, freeing up human agents for complex tasks.AI and ML ...