The GistVaried definitions. Customer data definitions vary often depending on regulatory bodies.Data categories. Customer data involves demographic, ...

The promise of a brighter, better tomorrow: that’s the driving factor behind technological advancements. And the promise of the OpenAI generative artificial ...

The GistAI optimism. Study finds 72% believe generative AI will enhance customer experiences.DEI impact. AI can bolster diversity, equity and inclusion in ...

The GistAI boost. 14% productivity surge with AI assistant.AI impact. More aid for novices, less for experts.AI efficiency. Lower manager calls, higher ...

The GistAI & SEO. AI is changing SEO, enhancing understanding of language and user queries.Content concerns. Unregulated AI risks generating ...

The GistIt's revealed. Salesforce announced the AI Cloud suite, an array of generative AI capabilities focused on CRM, during AI Day on June 12.It's ...

The GistTech integration. Effectively utilize technology in customer experience.Data utilization. Harness conversation metadata for personalized ...

The GistIntroduce robots to humans. Combining AI with the human empathy of agents is a great way to implement tech in the contact center.Be diverse. Use ...

The GistTech impact. Smart technologies significantly influence and shape customer experiences.Expectations shift. As tech advances, customer demands evolve ...

The GistAI to the rescue. AI's has potential to save the world, says Marc Andreessen.Dating lessons from AI. Blush App helps boost the digital dating ...