The GistSeamless transitions. Integrating CX into hiring processes leads to streamlined onboarding and higher employee satisfaction.Digital dossiers. ...

There's a new player in the language model market trying to challenge OpenAI's dominance.On Wednesday, Databricks, a San-Francisco based start-up that ...

The GistHidden dangers. Aluminum production wreaks havoc on fragile ecosystems and biodiversity.Water crisis. Bauxite mining threatens water resources, ...

The Gist:All About Data. Data is the lifeblood of the modern business. Companies use this collection of information to better understand their customers and ...

The GistBespoke approach. Jobs' dedication to creating a unique call center experience highlights the importance of brand-building innovation in the CX ...

The GistFinancial fluency. Speak the CFO's language by emphasizing marketing plans' impact on financial metrics like ROI, revenue growth and profit ...

Today, most people want to avoid contacting customer service. And if they do, they want the issue resolved immediately. Or even better, they want to solve ...

The GistGoogle's new AI chat feature announced. Google is integrating an AI chat feature into its search engine to offer personalized and user-friendly ...

The GistMultichannel struggles. Marketing leaders face difficulties identifying common metrics and methods for measuring multichannel marketing ...

The GistStrategic planning. A marketing automation strategy requires setting clear goals and objectives, and identifying the target audience to create ...